8/6/2023 0 Comments Sun life disability insurance![]() ![]() I was on hold for 45 minutes and when I did finally speak to someone he informed they had no record of mom's passing. They requested a copy of mom's death certificate which I sent and received confirmation of their receiving it.No paperwork arrived and so on August 23, 2022, I once again called Sun Life. The representative I spoke with took my name and address and I was told at that time that the information was added to the file and that in 4-5 weeks I would receive the paperwork by mail. ![]() I first contacted Sun Life (by phone) on Jto inform them of mom's passing and to have the annuity switched to my name. She then passed away unexpectedly on May 12, 2022. ![]() She made many phone calls, often on hold for in excess of an hour, over a span of several months, and only received the first payment in April of 2022. ![]()
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